bad customer experience

Just a friendly warning… If you sign up for thestreet.com’s paid services, you can’t cancel them online… they make you phone them. I find this ridiculous! Plus, the phone number they list in the FAQ just hangs up on you immediately… I eventually found another phone number on another page, and I’m currently on hold, waiting to unsubscribe.

As for the content, I thought it was alright. But, Jim Cramer produces so much overlapping free content that the paid content is just not worth the cost.

And, for the record, the correct number as of 5/5/2006, is:
1-866-321-TSCM

One Response

  1. Move the Markets » Blog Archive » on market-related services, newsletters, etc. Says:

    [...] You know by now that most of my posts about services slant negative, as there are a lot of bad sites, and a lot that are okay but overpriced. Example 1, Example 2, Example 3. It’s hard for full-time traders, especially new ones (I should know… I’ve been at it full time for less than a year, after years of part-time trading). I want to help people find the best places for information, so I can’t pull punches. [...]

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